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Customer Services

servizi al cliente | SIDEROS ENGINEERING

We are proud of our reputation for quality and service, and customers can depend on our commitment to provide the highest degree of support possible. Sideros's service department provides dedicated support to ensure your solutions continue to perform at peak, year after year

  • Pre-sale service: technical/commercial assistance provided free of charge to find the machine/unit suitable to satisfy every need

  • Technical service and design: during the course of the order, there are many opportunities of contact between the supplier and the customer. We are very careful and available at this stage because we consider essential to get a good result

  • Training program: dedicated to plant operators and maintainers, are performed by specialized technicians assisted by means of interactive material and teaching methods of different kinds, in order to offer a service of great value

  • Technical support: The added value of our products includes a full and efficient after-sale technical support supplied by highly qualified internal personnel able to propose the best solutions even for the most exigent customers

  • After-sales service: The first guarantee for machine reliability is the quality of the machine and the efficient production methods during its construction, and for this reason we assure that all machines are carefully manufactured with stage by stage quality checks. The machine is then tested at maximum capacitybefore leaving our plant. It is our strong belief prevention is better than intervention