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SERVICE

 

The added value of our products includes a full and efficient after-sale technical support supplied by highly qualified internal personnel able to propose the best solutions even for the most exigent customers.

  • On line support: for management of failures, verifying of specific requirements and troubleshooting;
  • Remote Diagnostics: Tele-assistance support can considerably reduce intervention times in the event of failures or malfunctioning.
  • Software Upgrade: to always allow the utmost performances of our machines.

 

SCHEDULED MAINTENANCE

Carried out by our technicians according to customer’s working needs. Preventive maintenance is carried out according either to a defined schedule or to actual working hours, with the aim at maintaining the plant in the best operative conditions. 

 

SPARE PARTS STOCK

Our spare parts stock for just in time delivery is always completely available. This department carries out the preparation and shipment of the material necessary for ordinary and extraordinary maintenance interventions. All items are associated to a bill of materials corresponding to the series number of the machine produced.  

 

TRAINING COURSES

Assisted by interactive video and digital supports. Our training courses, dedicated to plant  operators and maintainers, are performed by specialized technicians assisted by means of interactive material and teaching methods of different kinds, in order to offer a service of great value. 

 

Advantages:

  • Minimize plant downtime
  • Identify malfunctioning quicker
  • Increase production yield
  • Optimize investments yield
  • Ensure a longer life of machines
  • Reduce production costs
  • Increase the quality of products